Added Cases dissappearing in Case Hierarchy
[3dmax hierarchy] [Case] [CL_CRM_CASE_API] [eclipse hierarchy] [GET_VICINITY] [hierarchy] [hierarchy of needs] [HierarchyTreeEdit.] [HierarchyTreeOverview]
Symptom
In CRM Case Management 5.2 and higher releases, cases linked to parent case through case hierarchy assignment block are disappearing.
Other terms
CL_CRM_CASE_API, GET_VICINITY, Case Hierarchy, HierarchyTreeOverview,
HierarchyTreeEdit.
Reason and Prerequisites
Reason:
Basis Case Management changed their api (CL_SCMG_CASE_API->GET_VICINIY)
Prerequisites:
Should have already applied Basis Note 1169579
Solution
Implement the attached correction instructions.