Basis Errors and Solutions

Symptom
While making changes to a case, if the attribute object is initial,
then a dump occurs.
Other terms
Case, change, save, bound, dump, exception, initial
Reason and Prerequisites
If due to some erroneous condition, the attribute object is initial
there was no check to see whether the attribute object was bound or not.
Solution
When the attribute object is initial check if the [...]

Symptom
Suppose user does not have authorization to display a case
(object S_SCMG_CAS), then while accessing the case from other applications, dump occurs in the start up function module of records management.
Other terms
dump, framework, record, case, rfc, exception , inbox
Reason and Prerequisites
Program error in start up function module.
Solution
Manual activities required.
Please add the following text element into [...]

Symptom
The function key F8 does not trigger the search in the case locator
screen.
Other terms
case, case locator, search, F8, query
Reason and Prerequisites
Program Error
Solution
Kindly apply the note to get the corrections.
There are certain manual corrections which have to be performed:
Manual Corrections:
1. Go to transaction se24
2. Provide class name as CL_SRM_LOC_SAPGUI_FE in the Object Type field.
3. Go to [...]

Symptom
To archive the cases ,Execute the preprocessing program CASE_PRE_PROGRAM [ for archiving object SCMG] in test and Production mode.
In test mode, the entries for archived objects is still written to the database.
In Production mode, the system throws the Dump.
Other terms
archiving , SCMG , preprocessing program, case, test mode
Reason and Prerequisites
In case of test [...]

Symptom
RM_AUDIT gives the total number of active objects in the application.
It does this by counting number of objects created for all active
record models.
First run the function RM_AUDIT and get the count of objects, that is
the total number of records. Now create a case and run RM_AUDIT again.
The count remain the same. RM_AUDIT does not count [...]

Symptom
Meaningless error message returned from BAPIs for wrong input values,
For eg : user creates case using BAPI & passes wrong input values get the message: “Internal error: class CL_SCMG_CASE_API; method SAVE”.
Other terms
BAPI, case, error message, error, wrong input.
Reason and Prerequisites
When wrong input values are passed to BAPI’s and case is created from [...]

Symptom
In web gui ,Scenario 1: 1. Open a case and go to change mode if you are in display mode 2. Click on Attributes pushbutton 3. Click on Notes 4. Both [...]

Symptom
Scenario is valid when using the BAPI’s.
Once the case is opened , the attributes are read from DB and saved in buffer. If the attributes are changed other than by using ‘BAPI_CASE_CHANGEATTRIBUTES’ [ for eg: directly updating the db tables ], the values in the buffer still holds the old values [ if [...]