Dump occurs while accessing case from business workplace

July 23, 2009 at 8:26 am

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Symptom
Suppose user does not have authorization to display a case
(object S_SCMG_CAS), then while accessing the case from other applications, dump occurs in the start up function module of records management.
Other terms
dump, framework, record, case, rfc, exception , inbox
Reason and Prerequisites
Program error in start up function module.
Solution
Manual activities required.
Please add the following text element into [...]

Mail format is lost When viewed from agent Inbox

July 2, 2009 at 5:03 am

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Symptom
When the mail is viewed from Agent Inbox using the E-mail Editor, the format of the mail displayed is distorted in few cases.
Other terms
AGENT INBOX, EMAIL EDITOR, CL_CRM_EMAIL_UTILITY_BASE->GET_MAIL_DATA_FROM_SEND_REQ
Reason and Prerequisites
While reading the mail content from SAPConnect and converting it into displayable format, there were some spaces lost due to ABAP CONCATENATE
statement behavior.
Solution
Apply the attached [...]