Basis Errors and Solutions

Different numbers in Message Overview and Message Monitoring

July 13, 2009 at 2:29 am

[Good] [Message] [monitoring] [monitoring problem] [monitoring tools] [Morning] [Page] [RWB] [vss monitoring]

1. Message Overview: redirect to Message Monitoring failsSymptom You click on one of the counters in the Message Overview, that shows the number of Messages of a certain scenario and in a certain status. A new window opens that...
2. Message Monitoring: Error displayed for some statusSymptom The user starts Message Monitoring for the Adapter Engine. In the filter, he selects a status that only exists for the Integration Engine (e.g. “Application Error”) and starts a search for...
3. Performance enhancements for Channel MonitoringSymptom Loading the channel data in Channel Monitoring takes a long time, especially when there are many channels configured for the Adapter Engine. Even using a more restrictive filter, that would include...
4. Monitored Services do not appear in Monitoring Service/CCMSSymptom The Adapter Engine can report the backlog for XI Messages to the Java Monitoring service of the WebAS Java and from there to CCMS. The Monitoring is configured at Service level...
5. Message Editor: Editor loads the wrong payload versionSymptom If you start the Message Editor for an XI message for which an application error has occurred in the target system, the system then loads an incorrect version of the payload....

Symptom

Your system has several server nodes. The Message Overview shows a number of Messages that does not match the number of Messages shown in Message Monitoring or when directly checking the XI Messages on the database.
Other terms

RWB, Message Monitoring, Good Morning Page
Reason and Prerequisites

Synchronisation error in database access can lead to errors when aggragating the data for the Message Overview.
Solution

The correction is part of the following (and newer) Support Packages:
XI 3.0 SP25XI 7.0 SP20XI 7.01 SP05XI 7.02 SP02PI 7.10 SP09PI 7.11 SP04

For older Support Packages, the correction is available as a patch. Please update the software components of the Adapter Engine to the patch levels maintained in section “SP Patch Level” of this note or use newer versions.
The archives and the support package stack guide can be found on the SAP Service Marketplace as described in SAP Note 952402.

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