Basis Errors and Solutions

Symptom

In web gui ,Scenario 1: 1. Open a case and go to change mode if you are in display mode 2. Click on Attributes pushbutton 3. Click on Notes 4. Both Non-Editable (display) and Editable region of Notes are displayed 5. Click on Attributes pushbutton which will take back to header data 6. Click again on the attributes pushbutton to go back to notes Issue -> Only the editable region of Notes is displayed and the non- editable (display) region of notes is not displayed
Scenario 2: 1.Open case in display mode 2.Click on Attributes pushbutton 3.Click on notes 4.The non-editable region (display) of notes is displayed 5.Now go to change mode Issue -> The editable region of notes is not displayed (In GUI, you can see both editable and non-editable regions of the notes)

Other terms

case, case notes, notes, web gui, html gui
Reason and Prerequisites

Application sets width for only one part of the case note(in terms of percentage say 50% or 100%).Generally GUI takes care of calculating the width for other part. But this might not be true for all GUIs. Hence, logic has been modified to explicitly set width for both parts of case notes( 50% – 50% or 100%-0% etc). Please note that application does not have any specific handling for WebGUI & there is limited support for application on Web(Please refer to note 989178
). This change is independent of GUI & is more of explicit clarification of widths & hence, has been taken up.
Solution

Please apply the note.