Basis Errors and Solutions

Symptom

When the mail is viewed from Agent Inbox using the E-mail Editor, the format of the mail displayed is distorted in few cases.

Other terms

AGENT INBOX, EMAIL EDITOR, CL_CRM_EMAIL_UTILITY_BASE->GET_MAIL_DATA_FROM_SEND_REQ

Reason and Prerequisites

While reading the mail content from SAPConnect and converting it into displayable format, there were some spaces lost due to ABAP CONCATENATE
statement behavior.

Solution

Apply the attached correction instruction.
Prerequiste:
Make sure that the OSS Note1151257is already applied in the system.